Shipping policy

Puppy Delivery Process

At PawppiesPlug, we are committed to ensuring your new puppy arrives safely and comfortably. Below are the details of our shipping policy to help you understand the delivery process.

1. Free Same-Day Delivery for NY and NJ

We offer free same-day delivery for customers located in New York and New Jersey. For eligible orders, we will coordinate a delivery time that ensures the puppy’s safe and prompt arrival.

2. Nationwide Delivery

For customers outside NY and NJ, we offer nationwide delivery. Shipping costs may vary depending on your location, and the delivery time will be communicated during the purchasing process.

3. Delivery Process

  • Puppies are transported with care to minimize stress and ensure their health and safety.
  • We use climate-controlled vehicles or pet transport services to maintain a comfortable environment during the journey.
  • All puppies are delivered with their essential starter kits.

4. Delivery Timing

We will work with you to schedule a convenient delivery date and time. Delivery times may vary based on distance, weather, and other factors. Our team will keep you updated on the progress.

5. Health and Safety

Each puppy is thoroughly checked before departure to ensure they are in good health. Upon delivery, we recommend a brief adjustment period for your puppy to acclimate to their new home.

6. Delivery Confirmation

Upon delivery, the buyer will be required to inspect the puppy and sign a delivery confirmation form to acknowledge safe receipt of the puppy.

7. Issues or Concerns

If any issues arise during delivery or if the puppy is not in good health upon arrival, please contact us immediately at [your contact information].

8. Contact Information

For any questions or concerns about shipping or delivery, feel free to contact our customer support team at info@pawppiesplug.com or 786-815-3368.

Shipping Policy for Online Products

At Pawppiesplug, we’re committed to making your shopping experience as smooth and satisfying as possible. We’ve designed our shipping process to ensure your order reaches you safely and on time, no matter where you are.

Processing Time for Products 

  • Quick and Efficient: Orders are processed within 1-3 business days to ensure a prompt start to your delivery. During peak seasons or special promotions, processing times may be slightly longer, but we’ll always keep you informed.

Shipping Times

  • For Puppy Food:  Our Shipping Time is 3-4 Business Days (Same Day Delivery Service when you order before 10 am for Tri-State Area
  • Express Shipping: For select products, we offer faster shipping options, with delivery typically within 5-10 business days after processing.
  • Standard Shipping: Most orders arrive within 11- 21 business days after processing. We work with trusted suppliers and logistics partners to get your items to you as quickly as possible, and we appreciate your patience.

Tracking Information

  • Stay Informed: Once your order is shipped, you’ll receive a tracking number via email or SMS (if provided). This allows you to monitor your package’s journey from our warehouse to your doorstep.

Shipping Fees

  • Transparent Costs: Shipping fees are calculated based on product weight, size, and destination. You’ll see the exact shipping cost at checkout, so you can complete your purchase with confidence.

International Shipping

  • Global Reach: We’re proud to offer international shipping to most countries worldwide. Simply enter your address during the checkout process to see if we ship to your location.

Order with Confidence: While shipping times can vary depending on the product and destination, our commitment to quality and customer satisfaction never wavers. Shop with Pawppiesplug knowing that we’re dedicated to getting your order to you as efficiently as possible, without compromising on service.